Guides
Practical guides on identity verification UX
Short, specific guides for teams who lose users at signup, ID upload and the selfie step.
- Guide · KYC
Why users drop off at ID verification
Ten UX causes of KYC drop-off, from vague errors to unexplained AI rejections, with a fix for each and a way to find your own worst step.
Read the guide - Guide · Checklist
ID upload UX checklist
A practical checklist for ID upload and selfie steps: before capture, during capture, after capture and what to show when it fails.
Read the guide - Guide · AI products
How to explain an AI rejection to users
When an automated check says no, users need a reason and a next step. Patterns for plain-language reasons, retries and human review.
Read the guide
Find out where your users drop off.
Start with a 5-day onboarding audit. You'll get a clear map of what's losing users and what to fix first.
Onboarding & KYC audit
- Flow review and drop-off map
- Prioritized fix list
- 30-minute walkthrough call