GOV-TECH · TAX FILING
Iris: national tax filing
A redesign of Pakistan's IRIS tax-filing system that turns an expert-only process into a clear, guided experience for everyday taxpayers.
- Industry
- Gov-tech / Tax
- My role
- UX/UI Designer
- Type
- Redesign concept
- Platform
- Desktop + mobile
Challenge
Filing taxes needed an expert
Taxpayers need an easy, secure and accessible way to file income tax, pay and track submissions. The current IRIS (FBR) platform is outdated, hard to navigate and gives no real-time guidance, which leads to frustration and low digital adoption. I designed for Nisa Ali, a salaried employee in Lahore, and Irshad Jutt, a freelancer. Both couldn't file on their own, were confused by expenses and feared making mistakes.
Approach
A guided flow, one step at a time
I reviewed IRIS (FBR) alongside Tax Easy, Tax Dosti, Muavin and Be Tax, then built a CX map, information architecture and user flows before the high-fidelity design.
- 01
Map
CX map, competitor review and a new information architecture
- 02
Guide
Persistent step indicators and dynamic expense inputs in place of static tables
- 03
Simplify
Recent activity and drafts on login, plus Visa and Google Pay at payment
Key screens
Results
Key changes
- 4
Core flow changes in the redesign
- 2
Personas: salaried and freelance
- 5
Tax platforms reviewed
Redesign concept. Next: test with first-time and freelance filers, add tooltips and a help bot, and refine the mobile flow.
Find out where your users drop off.
Start with a 5-day onboarding audit. You'll get a clear map of what's losing users and what to fix first.
Onboarding & KYC audit
- Flow review and drop-off map
- Prioritized fix list
- 30-minute walkthrough call